A former partner with Mercer Delta, a global organization strategy and change management firm, Francois is a former faculty member at the Kelley School of Business, Indiana University and at INSEAD, Fontainebleau, France. The author of ten books including Sharing Knowledge, The Chemistry of Change, and The Customer’s Victory, he won the Manpower Award in 1999 for the latter. His latest book Le Fatigue des Elites was published in 2006.
Francois works with multinational corporations to identify organizational barriers to successful change and business growth. The diagnostic process illuminates the organizational context (place) and practice (behavior) that is preventing successful adoption and implementation of business objectives. He has worked with top management teams in Air France, Air Liquide, Bobst (Switzerland), Credit Lyonnais, CGNU (UK), Electrabel (Belgium), France Telecom, Fortis Bank (Belgium), L’Oreal, Monsanto (USA), Renault, Societe Generale and Telecom Italia.
An executive educator at INSEAD Advanced Management program and multiple custom programs for organizations around the world, his teaching evaluations at INSEAD place him among the top 10% of all program faculty. He received a BA in History from La Sorbonne in 1969, a BA and MBA in Political Science at the Institut d’Etudes Politiques (1971 and 1973 respectively). He also graduated from the Salzburg Seminar in American Studies in 1974 and the Paris School of Journalism in 1971.